The Chicago, Illinois-headquartered TransUnion, a global consumer credit reporting agency, announced the expansion of its operations of its Global Capability Center, GCC, located in Heredia Province.

The new facility will provide a world-class working environment for its almost 500, and growing, hybrid-working employees, the majority of whom joined the center in the last 12 months.

The center plays a key role in TransUnion’s global operating model, enabling a ‘follow the sun’ model of productivity across our GCC network that allows the business to provide expanded time zone and language coverage, and business continuity for customers and consumers, primarily in North and South America. 

This enables TransUnion to provide global support, quickly deliver services, and develop new products and solutions more efficiently.

"It's been an honor to welcome nearly 500 colleagues into TransUnion's Costa Rica team during our first year, and a testament to the strong local talent," said Bryan Castillo, Director of the Costa Rica Global Capability Center. "We're excited to open a state-of-the-art new office space to help the team collaborate and connect."

The new office environment was planned to foster collaboration, creativity, and employee well-being. It was designed and equipped with cutting-edge furnishing and technology and offers spacious work areas, a sports center and a physiotherapy room, among other amenities.

In addition to meeting and collaboration areas, there are flexible spaces for learning, training and other activities. 

Infrastructure innovations, such as state-of-the-art networking and audio-visual technology, enable seamless interaction between in-person and virtual employees, focused on enhancing communication and organizational engagement globally.

The GCC Costa Rica’s hybrid working model means that, depending on their role, employees can work in the new offices or remotely. 

This flexible approach means that some roles are fully remote, making employment opportunities accessible to individuals who might not have been considered before. 

This means those outside of the greater metropolitan areas, can actively participate in the economy. To date, more than 30% of the GCC Costa Rica’s employees are based in outlying areas.

Furthermore, the center in Costa Rica actively supports TransUnion’s commitment to diversity, equity and inclusion by creating equal opportunities for all candidates and employees, regardless of their background, gender or location. Inclusive hiring practices play a critical role in all talent sourcing and other human resource processes, making it very attractive to the Costa Rican workforce.

TransUnion has operated in Costa Rica since 2000 when it launched its operations as TransUnion Central America. In late 2022, TransUnion established the GCC Costa Rica to support the business worldwide in multiple languages and across time zones.

To explore current job opportunities in fields such as system architecture, application development, cloud, intelligent automation, business process management, data science and analytics, shared services, back-office functions, contact centers, and others, candidates can visit the firm career's website.

Costa Rica's unemployment remains at 7.7%, according to the National Employment Survey. Data recorded from August to October 2023 shows more than 172,000 people without registered jobs. Of these, 103,000 are men, making up 59% of the unemployed people in the country.

TransUnion is one of many international firms investing in Costa Rica. Last week, the Chicago-headquartered ActiveCampaign, an intelligent marketing automation platform, announced the opening of its operations in Heredia Province.

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