- Photo for illustration purposes only -

































Published on Tuesday, September 14, 2021
By the AM Costa Rica staff


Silicon Valley-based CSS Corp, a global customer experience and technology services provider, announced crossing the 1,000 employee mark this month at its Costa Rica two delivery centers, in Heredia and Cartago provinces.



“This is an important milestone in our ongoing mission to leverage the best talent globally. Costa Rica is the third country where we have crossed a headcount of 1,000 after India and the Philippines. We are incredibly proud of what we have achieved here in a short span of time, balancing seamless growth with customer delight," Sunil Mittal, CEO at CSS Corp said. " It is really encouraging to see how our employees have adapted to the challenging covid-19 environment while maintaining the high levels of service that our clients deserve. I expect the rapid growth trajectory to continue in the coming years.”

According to the firm, it has grown its workforce by 2.5 times in the last two and a half years in Costa Rica. They plan on adding an additional 500 employees in the next year to cater to the rising demand from global clients for multilingual tech support, especially in English, Spanish, Portuguese, French, and German. People interested in a job vacancy should visit the firm's Career site.

According to the firm, Costa Rica has been a strong growth engine for the company for delivering world-class services to global hi-tech clients. The services span across the sales and post-sales lifecycle for top enterprise and B2C brands.

They include omni-channel sales and marketing support, product development and deployment, technical support, customer success, billing, renewals, and advanced infrastructure and application support.

Costa Rica's rich and diverse talent pool, its robust infrastructure and favorable time zone, make it an ideal nearshore outsourcing destination for CSS Corp North America and EU-based clients, they said.

With the established centers in the Greater Metropolitan Area, CSS Corp is now looking to open its fourth state-of-the-art facility to accommodate its growing headcount in the country. The company’s delivery centers are located in hi-tech zones, with convenient access from the airport and are surrounded by a serene environment, making them ideal locations to work and to co-innovate with customers effectively. 

CSS Corp is one of many companies announcing this month an expansion of its operations in Costa Rica. Yesterday, the Dublin, Ireland-based Eaton Corporation, announced the expansion of its production plant in Costa Rica.

Last week,
the Danish multinational company, Coloplast, opened its first factory in Central America, in La Lima Industrial Park in Cartago Province.

Also, Concentrix, a subsidiary of California-based Synnex Corporation, announced the opening of 1,000 jobs in its Costa Rica branch.

Recently, the India-headquartered technology company, ValueLabs, announced that they will hire 100 people in Costa Rica.

Also this month, Ohio-based Procter & Gamble, P&G, offered 380 jobs to reinforce its Shared Services Center, located in Santa Ana.

Although several companies are offering jobs, Costa Rica remains with a 17.4% unemployment rate, according to the National Employment Survey. The survey reveals that there are approximately more than 423,000 people without registered jobs in the country from May to July 2021.

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