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Published Friday, March 12, 2021
By the A.M. Costa Rica staff
Newmarket Ontario-based Bill Gosling Outsourcing, a technology Business Processing Outsourcing, BPO, announced the expansion of its operations in the country.
The company opened its first branch in Costa Rica in 2019 and launch their second site 18 months later.
“Our clients have been so pleased with the quality of service and our team that we are ready to expand within the country already," Dave Rae, CEO of Bill Gosling Outsourcing said." The launch of the second site validates our initial reasons for choosing Costa Rica as the start of our LATAM expansion.”
Founded in Canada in 1955, the company provides outsourcing services for clients throughout North America, the United Kingdom, the Philippines, and Costa Rica. Services include Customer Service/Support, Accounts Receivable Management, Customer Sales and Acquisitions, and Call Center Technology/Business Process Outsourcing. The opening of a second Costa Rican site takes the company to a total of 10 sites supporting 2,800 seats.
According to Kenny Johnston, President of Bill Gosling Outsourcing, 2020 was challenging for everyone, but with the strength, agility, and mutual commitment with their clients, they were able to navigate and continue to provide certainty of supply. "Thanks to our team’s strength and dedication, we launched new relationships and continued to operate on trust and transparency. This paved the way to launching our second nearshore site,” he said.
Currently, the second site is under construction but will be ready for operations by mid-May this year, with some new Customer Support Service, providing live agent support via voice, chat, email, and other digital solutions in various languages.
The new branch will be located near where the first offices opened in the country, within the El Cafetal Corporate Centre, approximately 15 minutes away from the San José International airport. This expansion will bring a combined 500 seat capacity across both sites with additional remote working capabilities for multilingual Customer Services positions. Those interested in applying should visit the firm Careers site.
The Services Sector statistics from 2005 to 2019, productivity per employee, as measured by exports per capita, grew 47%, reaching $51,000 in 2019, according to the Costa Rican Investment Promotion Agency, CINDE.
Although new businesses are creating jobs in Costa Rica, unemployment is one of the most critical issues. According to the Employment Survey, from November 2020 to January 2021, the unemployment rate was 19.1% meaning the unemployed population reached more than 468,000 people.
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How is there increasing work opportunities in Costa Rica and a high unemployment rate? We would like to know your thoughts on this story. Send your comments to news@amcostarica.com
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