In the case of customers who have paid the receipts with expensive amounts, the institute will recognize the extra charge as a credit on
the invoice for the following month.  - A.M. Costa Rica wire services illustrative photo.















Published Thursday, August 13, 2020

$4 million-plus overcharged
in water bills


By the A.M. Costa Rica staff

An approximate amount of $4,262,439 was overcharged in the bill for drinking water services, confirmed the Water Institute (AYA).

According to the institute, as of July 30, most of the money was returned to clients who received excessive charges on their bills.

Of the total overcharged, the institute made an application for an automatic reduction in the receipts issued as of June 30, equivalent to $3,229,171. The rest of the money that remains to be returned will be reflected in the next water services receipt, said the institute.

In the case of customers who have paid the receipts with expensive amounts, the institute will recognize the extra charge as a credit on the invoice for the following month.

If after the automatic reduction of the overpaid amount the client disagrees with the water bill amount, a request for a refund of money can be made at the nearest institute branch.

As of August 6, according to the institute, $9,858 had already been deposited in the bank accounts of clients for refunds.

Inquiries about the overcharged amounts on water bills can be made by email to linea800@aya.go.cr or by directly calling the institute at 800-7376783.

In June the institute recognized the error in the amount charged for drinking water services during the month of March.

According to the institute, the expensive amount that users must pay in June was issued by mistake. Part of the problem in billing was due to the suspension of reading the devices that measure water consumption. The meters had not been read since March 20 due to covid-19, said the institute.

But when the readings resumed in May, the accumulated amount of the last three months of March, April and May are billed at once.

That is, in some cases, people noticed an increase in water consumption of three times more than usual. Due to this, they were charged the accumulated amount of three months.

Also, bills can show a high increase in the cost of drinking water service due to the payment of value-added tax, known as IVA.



----------------------
What have you heard of excessive charges in the drinking water bill in your community? We would like to know your thoughts on this story. Send your comments to news@amcostarica.com