San José, Costa Rica           Thursday Edition,  February 22, 2018         Vol. 18, No. 222
Real Estate
About Us
Citi Bank expands its operations in Costa Rica
By A.M. Costa Rica staff

As part of its growth strategy in Costa Rica, Citi announced that it hopes to continue generating more employment opportunities by the end of this year.

That was announced during the 10th anniversary of the Shared Services Center, known in English as: Citi Service Center, which the company operates from La Ribera de Belén and provides services to other Citi offices worldwide.

The growth in the number of jobs is part of a development strategy that the company has in Costa Rica, a country where 10 years ago decided to establish its services center due to the good economic conditions of the market, good academic preparation, as well as the high level of English of the staff and the strategic location of the country, the international banking firm has said.

"Celebrating a decade of the Citi Shared Services Center in Costa Rica is a demonstration of the national commitment to continue consolidating the attraction of investments and guaranteeing security, stability, and competitiveness in our country. I want to congratulate Citi for the work done during these years and thank them for their trust in Costa Rican talent. The growth that companies like Citi are experiencing in the country commits us to continue fostering well being and growth in a close alliance between the government, institutions, business chambers and productive sectors, " said the President Luis Guillermo Solís Rivera.

"Ten years ago we started with 25 employees and an investment of U.S. $500,000. The growth over these years has been exponential. At present, the cumulative investment of the Citi Service Center in the country exceeds U.S. $47 million, "said Morella Ramírez, manager of the center.

The Service Center here is one of the 14 that Citi has worldwide.

"Costa Rica has opened the doors to offer a service of the highest quality to other Citi offices internationally. From Costa Rica, we have shared best practices with the network of service centers, which positions us favorably and we hope to continue growing, "added Ramírez.

On March 3 the company will hold a job fair in its offices located in the El Cafetal Corporate Center in Ribera de Belén, to recruit bilingual English-Spanish professionals for different areas including: accounting, economics, finance, technology, audit and risk management, compliance, human resources, supply chain, among others. In addition, people with Portuguese proficiency are also sought, the firm said. Those interested can access the website

A.M. Costa Rica wire services photo     
The Costa Rican headquarters started its operations
10 years ago.

"Human talent has been one of the main pillars of Citi's growth in Costa Rica: Costa Ricans have demonstrated great talent, passion, and professionalism that translates into innovation and continuous improvement that are key factors in our company," commented Ed Sánchez, manager of Citi in Costa Rica.

"Citi's commitment in Costa Rica is two-way. In the first instance, operating a service center with the highest standards of excellence providing support to its services to Citi globally. In the second instance, we are committed to the corporate clients with whom we have worked for almost 50 years, supporting us in their endeavors and innovations; with these corporate clients we have continuously worked on some of the most important strategic transactions in the country that have ultimately generated progress, development, and growth in Costa Rica," Sánchez added.

In 2017, the Chamber of Commerce of Costa Rica recognized the Citi Service Center in Costa Rica with the best service exporter of the year award, recognizing its vision and commitment to the country's growth.

Jorge Sequeira, managing director of the nation’s Investment Promotion Agency, said: "Exports from the services sector, excluding tourism, in Costa Rica, have grown six times since 2000 to 2016.

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