Vol.18  No.1023 Tuesday Edition,  October 23,  2018 Third news page
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Patients affected by strike being treated


By A.M. Costa  Rica staff

Social Security reported that because of call center contact, 3,153 people have had appointments in six days.

The strike that started on September 10 and, in the case of the members of the Ministry of Health, ended on October 10th, affected thousands of patients who lost medical and surgical appointments.

Manuel Rodríguez Arce, director of the Social Security call center, confirmed that the staff is continuing to take attend to patient requests for the rescheduling of medical appointments.

Arce stated that, "This call center works from 7 in the morning to 4 in the afternoon and is available to all those people who, during the strike, could not have surgery or consultations."

There are 50 service agents at the call center who are responsible for taking patient data such as name, ID, and date of initial appointment or surgery and helping them reschedule.

According to Social Security, priority is given to people who missed the scheduled appointment during the days of the strike. 

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Social Security courtesy photo   
 
Social Security reported that because of call center contact, 3,153 people have had appointments in six days.

In addition to the toll-free number (905-647-2583), the insurance receives inquiries from patients at the email edusmisalud@ccss.sa.cr.  Both the call and mail services will assist patients until all cases of appointments pending reprogramming are resolved.


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