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 According
to the travel agency SHY AVIATION' flight operator
has informed us that the flight originally scheduled
for return on April 21 will be rescheduled for
Monday 22 in the evening hours.
/ Photo published on Destinos TV Facebook page by tourists Travel agency continues Cancun tourist troubles |
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By the A.M. Costa Rica
staff
The travel agency Destinos TV
that had been reported on social networks
last week for not having complied with the
accommodation agreement of 180 tourists
who traveled to Cancun* for Easter,
announced that the return to Costa Rica,
which was scheduled for Sunday will be one
day late. The tourists will arrive
Monday night.
Jose Cortés, a representative of Destinos TV, said, "Unfortunately this situation has caused a wave of consequences, including cancellations of future trips that make it impossible to maintain the continuous operation of Easter and subsequent flights," he said to the tourists in a statement. Regarding the reason for the delay in the return to the country, the travel agency said that "'SHY AVIATION' flight operator has informed us that the flight originally scheduled for return on April 21 will be rescheduled for Monday 22 in the evening hours. That additional day will compensate for the waiting time prior to accessing the rooms." Regarding the additional expense that tourists must pay for an extra hotel night, the agency confirmed that they would assume that cost, "Naturally we will assume the hotel costs until they check out on the 22nd. We ask (to the tourist) that on Monday do not make distant trips since between 6 to 7 p.m., we have planned the transfer to the airport and we thank them for their patience and understanding," said the agency on its statement. "In addition, two representatives from the agency traveled to Cancun to help tourists with pertinent information to re-program and support them with what they require." As A.M. Costa Rica reported on April 18, a group of 180 tourists, mostly Costa Ricans, reported on social networks and local TV channels, that they had been being tricked into a vacation package to Cancun by the travel agency. According to complaints, tourists had purchased a package that included plane tickets, transfers, and accommodations at the Oasis hotel* located in Cancun, Mexico from Thursday to Sunday. On arriving at the hotel on Thursday, they were informed that the reservations had not been made and that they could not stay at the hotel. Tourists' report they had to wait more than six hours in the street until they received a response from the travel agency. The travel agency replied in a press release confirmed the transfer of tourists. "Today (Wednesday), in the early hours of the morning, 180 passengers boarded the San Jose-Cancun flight at the Juan Santamaría airport at 2:55 am, scheduled flight time on the Viva Aerobus airline, to Mexican company with which destinations TV operates more than 100 flights a year on time. Passengers arrived at 5:25 am local time in Cancun, and then they were transferred to the hotel and at 6:30 am they arrived at the Oasis hotel," said the agency on its statement. According to the agency, the problem with the lodging was because when they arrived in Cancun at the Hotel of the Oasis Chain, they (the hotel) could not deliver the rooms when the passengers arrived because they were not ready at that time. “It is an operational issue for groups leaving at that same time." The agency said that the delay was due to the high season but that all 180 tourists had already been settled in their respective rooms. "The involuntary high season delays in airlines and hotels are normal, although logically they create inconveniences among passengers due to the high flow of income. At the time of entry was the hotel manager and only received a response from reception staff. local time in Costa Rica all passengers have received their respective rooms." However, on social networks, tourists denied what was said by the travel agency and confirmed that many people had to pay for accommodations in another hotel. This is the second case in ten months in which the company caused controversy by breaching the terms of travel packages that it sells to tourists. As A.M. Costa Rica reported on June 2018, a group of 300 tourists had purchased World Cup trips to Russia were left stuck at the Juan Santamaría airport*. The charter flight supposed to transport 300 Costa Ricans was canceled by the agency. The company said that the provider did not comply with the contract. "The responsibility is 100 percent mine for making the decision to operate with another company different from the ones used at other times," said José Cortés, travel agency CEO in a press release. The company said that a few days after signing the contract for a plan to leave Thursday and return on June 28, the provider changed the rules, offering alternatives on smaller planes and higher costs. "Nine days ago I started receiving information that the provider had problems with the offered plans," said Cortés. In that case, some of the tourists were sent to Russia on commercial flights but some others asked for their money back. The Ministry of Economy announced an investigation on that case. ------------- Should the Ministry of Tourism also open an investigation in these two cases of an apparent breach of travel services contract? We would like to know your thoughts on this story. Send your comments to: news@amcostarica.com *Link to reach the place map. |
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