IBM's expands Global Security Services Center in the country

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Published Friday, April 5, 2019

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IBM expansion challenges the government to keep on improving as a country, in terms of human talent and connectivity. / IBM courtesy photo

IBM's expands Global Security
Services Center in the country

By the A.M. Costa Rica staff

IBM, announced the expansion of its Global Security Services Center, located at Heredia in the America Free Zone*, from which it monitors security events for hundreds of clients in more than 130 countries.

The expansion triples its operating capacity and will entail an investment of $21 million over the course of 2019, underscoring the success it has had to date, as well as the international demand generated by the service it provides from Costa Rica for cybersecurity professionals.

With this expansion, "we thank IBM's trust in Costa Rica's human talent," said President Carlos Alvarado. "We celebrate this good news and we reiterate our commitment to keep working to optimize conditions so that multinationals, as significant as IBM, will keep on growing and helping to reactivate our country's economy."

According to Matías Haidbauer, leader of Cybersecurity at IBM Costa Rica "with this investment, (IBM) will continue to consolidate the commitment to this country and our collaborators throughout the past 15 years. Our strategy is keyed to market trends, with considerable increases in worldwide cyber-attacks and to the quality of the service we provide from Costa Rica to our clients."

Dyalá Jiménez, Minister of Foreign Trade, said that: "2018 was a record year for attracting new Foreign Direct Investment to Costa Rica, with 48 projects from a variety of companies. Of these, 28 were reinvestments by companies already established here.”

According to Jimenez, IBM expansion challenges the government to keep on improving as a country, in terms of human talent and connectivity.

In Costa Rica, IBM began its cybersecurity operations in 2014 and today, this center is the company's largest of its kind in Latin America, placing Costa Rica on the international map as a center of expertise in this field. The expansion will make it possible to keep on satisfying its clients all over the world for cutting-edge cybersecurity services.

The expansion is also adding new services such as incident response and forensic analysis, administered managed detection and response and X-Force Threat Management to hundreds of clients all over the world on a 24x7 footing. The investment also includes the physical expansion of current facilities, as well as world-class training for local talent.

The worldwide increase in cyberattacks on companies and their platforms in recent years has boosted the demand for professionals to protect them, and the professional association ISC, which keeps track of global figures on the talent gap, has established that the global shortfall of such professionals comes to 2.93 million people.

According to the government, the advantages of the country are the high level of skills and the talent of professionals as one of the countries with a big supply of cybersecurity personnel, bilingual professionals and geographic location.

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What should improve do the government to attract more international companies? We would like to know your thoughts on this story. Send your comments to: news@amcostarica.com

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