Positions to be hired are related to bilingual and trilingual customer service in English, French, German, and Portuguese.
A.M. Costa Rica wire services photo

Published Monday, July 20, 2020

European company announce job vacancies in Costa Rica

By the A.M. Costa Rica staff

France based Teleperformance, will hire 335 people within the next three months, due to business expansion in Costa Rica, announced the Costa Rican Investment Promotion Agency, CINDE.

Positions to be hired are related to bilingual and trilingual customer service in English, French, German, and Portuguese; technical support positions will also be available.

People interested in applying for a vacancy can contact the company on its web page.

The company has more than 10 years in Costa Rica, specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO).

Currently has 1,400 employees and operations in six languages (Spanish, English, French, Italian, Portuguese, and German), servicing four continents.

According to the Ministry of Foreign Trade, in the last decade, Costa Rica's services exports have increased by a 7.3% annual average growth rate, reaching a record figure of US $9.503 billion in 2019.

Today, the country is home to 178 services sector companies that employ a cumulative total of 72,500 people; in 2019 alone, 6,491 new jobs were generated, 40% of which were occupied by women, CINDE said in its statement.

The opportunities to get a job decrease, due to the crisis that the country is experiencing.

Last week, the country's unemployment rate rose to 20.1%, according to the Continuous Employment Survey of the National Institute of Surveys and Censuses published on Thursday.

According to the Institute, the study was carried out from March to May, reflecting the fall in the labor market due to the confinement measures ordered by the authorities to contain the covid-19 pandemic.

The unemployed population grew from 379,000 to 468,000, which is 89,000 more people without jobs.

The study also shows that during that period there was also an increased number of people who, despite being of working age, can not find a job. This indicator stood at 41.6%.

Furthermore, the study shows that the so-called underemployment or informal employment is 17.6 percent.

Informal employment includes any activity generating some income outside the "formal work" as defined by the Labor Code. Informal employment includes street vendors, gardeners, and domestic service workers, among others.

Concerning women, the study shows that unemployment is at 26 persent, which is equivalent to 237,000 thousand women who do not have a job.

The total number of people that make up the country's labor force was estimated at 2.33 million people per year. Of these, 1.86 million are employed, which is equivalent to 46.7% per year.

Of the total number of employed people, 59.2% are men and 34.1% women.

The government is expected to announce its plans to reactivate employment in the face of the covid-19 crisis.

What could the government do to increase employment?  We would like to know your thoughts on this story. Send your comments to news@amcostarica.com